Download the ABank mobile app from
Play Market or App Store
2
Register with your phone
number
3
Complete remote
identification
Questions & Answers
How do I download and install the new app?
The new application is available for download on the App Store (iOS) and Google Play (Android). Follow the standard registration process to create an account and start using the application.
Will my data and transaction history be saved in the new app?
No, transaction history is not saved. You will need to go through the registration procedure again and receive a new login and password.
What’s new in the ABank app?
We have improved the application to make it more convenient and secure. The new interface is intuitive and has added the function of displaying a loan payment schedule, which simplifies financial planning.
Do I need to reathorize in the new app?
Yes, entry is required. The login and password for the old application will not work.
What should I do if I have issues switching to the new app?
Contact customer service. We will help you with registration, password recovery and other technical issues.
Customer support: 5511
WhatsApp: +996 990 55 11 00
Which functions will be unavailable in the old app after it’s shut down?
After closing the old app, it will stop functioning
Why can’t I log into the new app with my old login and password?
This is a new application, so you must register again.
How can I recover access to my account if I forget my login details?
How to recover your password:
Click the “Forgot Password?” button.
In the window that opens, enter your phone number.
A 6-digit code will be sent via SMS to the provided number.
Enter this code in the appropriate field to reset your password.
Now you can set a new password and continue using the app.
If you have any questions or issues with the app, please contact customer support:
Customer support: 5511
WhatsApp: +996 990 55 11 00
When will the old app be disabled?
Both apps are currently working, and you can gradually switch to the new one. The exact date for the closure of the old app will be announced in advance.
Will the old app still work if I don’t switch in time?
The old app will be shut down soon. We recommend switching to the new app as soon as possible to take advantage of all the improvements and new features.