Quality of service

Dear clients of OJSC Aiyl Bank!

One of the areas of activities to ensure the proper quality of service is clients’ complaints handling.

If you have any troubles when receiving services in our bank, you can lodge a complaint using any of the ways described below.

We will appreciate and be grateful, if you will have time to inform us about any shortcomings in Aiyl Bank activities, as we believe that clients’ feedback about the quality of service is an invaluable contribution to our business development.

You can also provide all your suggestions, ideas, advices for improvement or optimization of bank products and processes. Our bank’s specialists will review every your suggestion and contact you to inform on results.

Your suggestions and remarks will become the basis for making decisions on any changes in the bank’s activities for the purpose of the fullest satisfaction of your needs and improvement of the service quality, as well as for elimination and prevention of future inaccuracies.

We offer some ways for our clients to lodge their complaints and suggestions for improvement of the service quality:

  • through client feedback books provided in all Bank’s branches;
  • by registered mail to the address: 14 Logvinenko St., Bishkek, 720040;
  • e-mail: office@ab.kg;
  • through the contacts on the Bank’s web-site in Feedback section;
  • 5511 (О!, Beeline, Megacom), +996 (312) 68 00 00 – Call center;    
  • +996 (770) 55 11 00 – Hot line.


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