Social responsibility

Social programs of the Bank

Social and labor relations are implemented in the Bank in accordance with the norms of labor legislation and internal regulatory documents on the principles of balanced partnership relations between employees and the employer. The Bank's social policy is aimed at ensuring social protection of employees and creating safe working conditions.

Other employee benefits and support programs include additional payments during incapacity for work, incentive payments for vacation, financial assistance in case of difficult life circumstances (death of relatives, raising disabled children, raising children by a single parent), lump-sum benefits upon retirement, assistance in case of emergencies, etc.

Remuneration and motivation of personnel

The system of remuneration and motivation of the Bank's employees combines material and non-material incentives and is aimed at:

• ensuring the Bank's financial stability through the establishment of a uniform procedure of payments to employees, taking into account qualifications, quality and labor costs, the results achieved taking into account the risks taken, as well as the results of the activities of certain divisions and the Bank as a whole;
• attracting and retaining employees with experience and qualifications appropriate to the nature and scale of the Bank's operations, the level and combination of risks assumed;
• motivation of employees to achieve the objectives set by shareholders and management.

When developing the incentive system, the Bank takes into account the best international practices (including recommendations of the Basel Committee on Banking Supervision), as well as the requirements of the regulations of the National Bank of the Kyrgyz Republic.

The amount and procedure for payment of salaries, incentive and compensation payments are regulated by the current legislation of the Kyrgyz Republic, the Labor Code of the Kyrgyz Republic, as well as the following key documents:

• Charter of Aiyl Bank OJSC; 
• Resolutions of collegial management bodies;
• Regulations on remuneration of labor of Aiyl Bank OJSC;
• Regulations on labor remuneration for members of the Management Board, key employees and employees appointed by the Board of Directors of Aiyl Bank OJSC;
• Labor contracts with the Bank's employees.

The Bank regularly reviews the Bank's local regulations, including those related to remuneration and motivation of key personnel, risk takers and employees involved in internal control and risk management. The recommendations developed are aimed at ensuring compliance of the remuneration system with the approved strategy, nature and scale of operations, performance results, level and combination of risks assumed.

The remuneration structure of the Bank's employees consists of a fixed part, which is determined taking into account market conditions depending on qualifications, complexity of the work performed, scale and nature of the responsibility assumed, and a non-fixed part depending on the achievement of the established key performance indicators (KPIs) of the Bank as a whole, as well as of certain divisions and employees.

The KPIs developed by the Bank are designed to maximize the interests of the Bank's shareholders, reflect the priority and balanced objectives of the Bank's activities, the scale of its operations, and the level and combination of risks assumed.

Traditionally, the Bank pays great attention to forms of non-material incentives - public recognition of our employees' merits.

The Bank annually awards honorary titles and distinctions to its employees, presents honorary certificates and letters of appreciation from the Chairman of the Bank's Management Board. Information about the best employees is posted on the Bank's website. 

Employee development and training

More than 70 training programs were implemented in the Bank in 2023. 

For many years, the Bank has relied on its own competencies in personnel recruitment.  Traditionally, the Bank pays great attention to personnel development. Training programs are aimed at developing modern skills, strengthening the leadership potential of the Bank's managers, comprehensive training of employees on professional topics, as well as regular training of the Bank's front office employees in sales and service skills.  More than 90% of employees participated in the Bank's training programs in 2023.

The Bank has a Regulation on training of employees, as well as the Regulation on mentoring, internship and traineeship in “Aiyl Bank” OJSC. 

Serious attention is paid to the issues of prevention of money laundering and terrorism financing and training in these areas is conducted. The quality of employees' work is the key to the success of the whole Bank. 

Transparency, openness and availability of career development is one of the important factors of employee involvement and motivation.  

Educational programs within the framework of ESG-transformation

In 2024, it is planned to launch an educational program in the field of ESG. It will enable the Bank to engage and raise the level of knowledge on sustainable development among the maximum number of its employees, as well as to give the most interested employees an opportunity to become a certified ESG leader in their division.

Training of the Bank's employees in the area of information security:

The Bank provides training, supervision and direct work with personnel in the field of information security, including issues of processing and protection of personal data and incident response. Training includes both familiarization of all Bank employees with regulatory documents and courses designed for them. In-depth training is provided for specialized employees dealing with the Bank's information security issues, including ensuring confidentiality of data of the Bank's clients and partners.

Corporate events 

Corporate events aimed at improving the moral and psychological climate in the team, formation of corporate values and strengthening team spirit and cohesion, such as team building, sports and entertainment events, events aimed at improving the environment, supporting vulnerable groups, charitable and environmental actions, organization of children's events, etc. are held on a regular basis.

Occupational health and safety

To ensure safe and comfortable working conditions, the Bank has developed internal standards of occupational health and safety. 

Each employee of the Bank is instructed on labor protection (introductory and primary on-the-job training) upon entering the workplace, confirming it with their signatures in the relevant logs.

The Bank's employees are obliged to comply with the requirements of occupational safety instructions, internal labor regulations, follow the relevant instructions of the head of the unit, employees responsible for occupational safety in the Bank.

The Bank has developed a clear procedure for employee actions in case of an accident in the Bank. Detailed information is available in the Bank's Information Retrieval System.

Regulations on organization of safety of the Bank's personnel 

The Bank recognizes the priority goal in the field of labor protection to ensure safe working conditions, preservation of life and health of employees in the course of their labor activity.

The Bank guarantees compliance with the state normative requirements of labor protection, allocation of necessary financial and material and technical resources for creation of all necessary conditions for realization of goals and obligations in the field of labor protection.

Goals in the field of labor protection.

• Preserving the life and health of employees, ensuring safe working conditions at each workplace that comply with state normative requirements for labor protection.
• Achievement of consistent, continuous reduction of occupational injuries, prevention of health deterioration of employees, and reduction of the risk of occupational diseases.
• Continuous improvement and enhancement of the effectiveness of the Labor Safety Management System.
• Control over compliance with labor protection requirements in the Bank.
• Raising the level of knowledge and competence of the Bank's employees in the field of labor protection in the Bank.

Education

Among the main goals set by Aiyl Bank in this area is to support educational initiatives, professional community, talented young people and development of human capital.

The Bank regularly holds events within the framework of Global Money Week, various programs on financial literacy, especially in the rural areas of the country.

Charity and sponsorship

The Bank pays special attention to charitable and sponsorship activities, annually allocating significant funds to support various social initiatives. The main part of these funds is directed to support social institutions, providing assistance to the Elderly Day and supporting organizations involved in the integration of people with disabilities.

In addition, the Bank actively provides sponsorship support, contributing to the organization of major events such as agricultural exhibitions, technical equipment for international conferences and university festivals.

Striving to provide maximum support in priority areas, the Bank demonstrates a high level of involvement in the social life of society. Often, in the course of implementing planned initiatives, the actual expenses for these items may exceed the initially approved budget, which indicates the bank's willingness to respond quickly.